Shipping & Returns
GENERAL SHIPPING INFORMATION
Enjoy free shipping within India when you pay online via debit card, credit card, Paypal, net banking or bank transfer. Orders placed in India are catered to by safe and reliable courier companies.
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. We don't offer COD (Cash on Delivery).
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.
All prices are inclusive of GST. 12% GST.
We try our best to ship our pieces to you within 2-3 weeks. The shipping time for customised orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
CHANGE OF SHIPPING ADDRESS
The customer can change the shipping address within 24 hours of placing an order by mailing us at firstname.lastname@example.org, no changes in the shipping address will be entertained after 24 hours of placing the order.
We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfilment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
Every single piece designed & produced at Khajoor Studio goes through stringent quality checks. We don't mass produce, hence each product is made to order especially for you. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.
You can see our size chart before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us on +91 6375884465 or email our customer care at email@example.com
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at firstname.lastname@example.org within 3 days of receiving the order.
In case you would like to cancel your order for any reason, please get in touch with us within 24 hours of placing your order via email at email@example.com